Luggage: report loss or damage

Your luggage has been stolen, damaged or lost. Simply report it online.

Good to know: Depending on which option you have chosen, travel insurance also covers loss or damage to luggage and trip cancellation. We’re here for you around the clock on 0844 277 772 if you need to make a claim.

For whom?

Loss event

Damage / loss

Photos, receipts and reports

Payment details

Confirmation & questions

Check details & send

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Luggage: report loss or damage

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