Bills & payments
Paying premium statements, submitting doctor's bills, understanding benefit statements – all your questions on bills and payments are answered here.
Paying premium statements, submitting doctor's bills, understanding benefit statements – all your questions on bills and payments are answered here.
By paying the premium statement, you pay for the insurance cover taken out under the terms of your contract. We recommend paying by eBill or direct debit – perfect in combination with myCSS. If you receive a premium reduction, it will be shown on your premium statement.
eBill lets you receive all your bills from CSS directly in your e-banking system. You can then pay them directly or reject them.
With LSV you give us permission to directly debit your account. This applies to your premium statements – and, if you like, to your benefit statements too.
The statement will be sent to you by post or digitally to your myCSS account. Use the original bill when making payment as the QR code contains all the important information required. That way, you can avoid mistakes and unwanted reminders.
Swiss Post charges CSS for payments made at the post office counter. These counter payment fees are passed on to the individual clients in question.
Bills from doctors, therapists, hospitals, pharmacies and other service providers: let us show you how to submit them and get your money back. No matter whether the bill is sent directly to CSS or to you.
Check the bill and pay it. Send the bill to us for reimbursement. We’ll refund the amount, minus your co-payment. You’ll receive a benefit statement from us.
We pay the bill. You receive the benefit statement, where you can see how high your co-payment is. You’ll receive a copy of the bill directly from the biller.
Find out who is entitled to home help, how to get a commitment to provide cover, and how to bill the costs.
Are you no longer able to make your own way to treatment due to illness or accident? We explain who is entitled to a refund of the cost of transport.
Whether it’s for a visit to the doctor, a stay in hospital or other medical services – the benefit statement shows who pays for which costs.
You can view all your benefit statements for the last 5 years in myCSS.